Returns & refunds

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Return your MONDO by Defunc product

You can return or exchange your order for whatever reason within 14 days of purchase. Note that MONDO by Defunc can only handle returns if your product has been purchased from www.mondobydefunc.com.au If you did not buy the product from www.mondobydefunc.com.au, then contact the reseller that sold you the product.

If you receive your product and discover that it does not match the one you ordered or if it is damaged, please contact customer service directly after you received your product.

You have the right to examine the goods you have purchased. But to cancel the purchase your product must be in the so-called essentially unchanged condition and in original product packaging that must be complete.

To avoid damage during transport, only sufficient outer packaging should be used, putting a shipping label on the original box is not such a solution. Transport damage caused by defective packaging is not included in our return policy and will not entitle you for a refund.

Note that SPEAKERS must be returned with courier delivery method (DHL, UPS, FedEx or other similar service) to MONDO by Defunc assigned return address, speakers sent to a postal agent will NOT be picked up and therefore automatically returned to the sender.

Note that discounted products are final and cannot be returned or exchanged.

In all cases, you must always contact our customer service before returning your order so that you, depending on which country you are in, can get the correct assigned return address for your order. We always appreciate if you inform us the reason you are returning the product. Have your order confirmation on hand to facilitate customer support. You will have to pay for the return shipment cost.

After we received the return and approved it, you will within 30 days receive our refund according to your original payment method.

Warranty

AUS – Limited warranty for sales in
Australia against all defects for 2 years from the date of purchase. Product
will be replaced or refunded at our option. At your cost, deliver product and
Proof of Purchase to Mondo at 6 Grevillea St, Byron Bay, 2481, NSW, Australia.
Ph +61 02 6639 5555. Further details at www.mondobydefunc.com.au
or contact support@mondobydefunc.com.au
Your benefits under this Mondo By Defunc warranty are in addition to your other
rights and remedies under a law in relation to this product. Our goods come
with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.

Terms of warranty

  • Is valid only for products purchased from an authorized MONDO by Defunc retailer or distributor.
  • Is valid from the date of the original purchase for a period of 24 months.
  • Is limited to the repair or replacement at our discretion (neither of which affects your original warranty). Neither transportation, nor any other costs, nor any risk for removal, transportation and installation of products is covered by this warranty.
  • Will not be applicable in cases other than defects in materials and/or workmanship at the time of purchase and will not be applicable: